Practice Management
Running a GP clinic is two jobs in one. You are a clinician, and you are also a business operator responsible for staff, compliance, billing, accreditation, software, and everything else that happens when your patients are not in the room. Most GPs did not train for the second job. That is where Aspire Medical Group comes in.
We provide medical practice management services to GP clinics across South East Queensland. We are not a consulting firm that gives you advice and leaves. We own and operate our own clinics which means every service we offer, we use ourselves, every single day.
Who This Is For
Our practice management services are designed for:
• Solo GPs running their own clinic who want to hand back administrative responsibility and focus on patients
• Small clinics with 2–10 doctors where the practice manager role has grown beyond one person's capacity
• GPs who have recently purchased or are buying their first practice and need experienced operational support from day one
• Expanding clinic groups looking for consistent management infrastructure across multiple sites
You do not need to be struggling to benefit from this. Many of our clients come to us not because they are failing, but because they can see a better use of their time. A well-managed clinic is also a more profitable one.
Our Practice Management Services
We provide a full suite of operational services, either as a complete management package or as individual service lines depending on your needs.
AGPAL & QIP Accreditation Support
Accreditation is non-negotiable for general practice in Australia. AGPAL (Australian General Practice Accreditation Limited) and QIP (Quality Innovation Performance) both assess your clinic against the RACGP Standards — a rigorous process that touches every aspect of practice operations.
Most clinics find accreditation stressful because it exposes gaps in documentation, process, and policy that have been papered over for years. We help you fix those gaps before the assessors arrive, not during.
Our accreditation support includes gap analysis against current RACGP Standards, policy and procedure documentation, staff training and readiness preparation, and support throughout the assessor visit process.
We have been through AGPAL accreditation ourselves at our own clinics. That is not a marketing line — it means we know exactly what assessors look for, what common failure points are, and how to get your team prepared without six months of chaos.
Bookkeeping & Financial Management
• Monthly accounts reconciliation and reporting
• Medicare billing audits — identifying underclaiming and billing errors
• Payroll processing for practice staff
• Accounts payable management — supplier invoices, consumables, service contracts
• Financial reporting tailored to clinic ownership structures (sole trader, company, trust)
HR & Staffing
• Employment contracts and contractor agreements for GPs and practice staff
• Staff onboarding and induction processes
• Performance management frameworks and disciplinary procedures
• Rostering support and leave management
• Recruitment support for reception, nursing, and allied health roles
Billing & Revenue Cycle
• MBS item number review — ensuring you are billing correctly for the services you provide
• Bulk billing and private billing configuration
• Patient debt management and outstanding accounts
• Health fund reconciliation where applicable
• Medicare compliance reviews — protecting your practice from audit risk
Software & Technology
• EMR system setup, configuration, and staff training
• Clinical software upgrades and migrations
• Appointment scheduling system optimisation
• Digital recall and reminder systems
• Practice website and patient communication tools
Compliance & Regulatory
• RACGP Standards compliance ongoing — not just at accreditation time
• Work Health and Safety (WHS) obligations for healthcare settings
• Privacy Act and healthcare records compliance
• Medicare audit response and representation support
• Infection control policies and documentation
• Controlled drugs register management
Ready to Talk?
If you are spending more time on administration than on patients, or if accreditation is looming and your documentation is not where it needs to be, contact us.